We inspect all returned product using the guidelines above for exchange or refund eligibility and reserve the right to refuse any return or exchange that we deem ineligible.

If your return / exchange is a gift or international purchase, please chat or email us with the original order number, your name, shipping address, email address and desired style, size, and color to:

Jay Victoria - Returns
1730 New Brighton Blvd #104, PMB 286
Minneapolis, MN 55413

You can always contact us for any return questions in the chat or by email at hello@jayvictoria.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Then, in a different transaction, make a separate purchase for a new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at hello@jayvictoria.com.