Return Policy

Any item that you don’t love can be exchanged or refunded within 60 days from the date of purchase. Item(s) must be in the same condition that you received it, unworn or unused, and in its original packaging. It’s that easy!

Please click here to start your return.

We inspect all returned product using the guidelines above for exchange or refund eligibility and reserve the right to refuse any return or exchange that we deem ineligible.

If your return / exchange is a gift or international purchase, please chat or email us with the original order number, your name, shipping address, email address and desired style, size, and color to:

Jay Victoria - Returns
1730 New Brighton Blvd #104, PMB 286
Minneapolis, MN 55413

You can always contact us for any return questions in the chat or by email at hello@jayvictoria.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at hello@jayvictoria.com.

  

FAQS

Any item that you don’t love can be exchanged and/or refunded within 60 days from the date of purchase. It must be in new, unworn, unwashed condition with original tags attached.

Please click here to begin the returns and exchanges process.

It can take up to 7-14 business days for your return package to be received and the exchange or refund processed.

We will send a confirmation email when we process the refund. Refunds can only be credited back to the original form of payment used for an order. Your financial institution may take an estimated 3-5 days to post your refund.

Exchanges are shipped 1-2 business days following processing.

If your return / exchange is a gift or international purchase, please include a note with your item(s) that includes the original order number, your name, shipping address, email address and desired style, size, and color to:

We will send a confirmation email when we process the refund. Refunds can only be credited back to the original form of payment used for an order. Your financial institution may take an estimated 3-5 days to post your refund.

Jay Victoria - Returns
1730 New Brighton Blvd #104, PMB 286
Minneapolis, MN 55413

It can take up to 14 business days for your return package to be received at our facility and the refund processed.

We will send a confirmation email when we process the refund. Refunds can only be credited back to the original form of payment used for an order. Your financial institution may take an estimated 2-5 days to post your refund.

We want to make this right for you! Chat with our JAY VICTORIA support team right away, along with the order number and pictures of the item(s) you received.