Refund policy

We hope you love your Jay Victoria purchase. If something isn't right, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with original tags attached, and in its original packaging.

To start a return, please contact us at support@jayvictoria.com. If your return is accepted, we'll provide instructions on where and how to send your item.

Please do not send a return without contacting us first. Items returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Once we receive your return, please allow up to 14 days for us to inspect and process it. Jay Victoria reserves the right to decline returns that do not meet the eligibility requirements above.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged or defective, or you received the wrong item, contact us at support@jayvictoria.com as soon as possible so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Gift cards cannot be returned or refunded.

Exchanges

We do not currently process direct exchanges.

If you'd like a different size, color, or style, please return your original item following the process above. Once your return is accepted, you may place a new order for the item you'd like.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days as provided by applicable law.

Returned merchandise must be in the same condition in which it was received: unworn, unused, with tags attached, and in its original packaging. Proof of purchase may also be required.

Refunds

We'll notify you once we've received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow time for your bank or credit card provider to process and post the refund after it has been issued.

If more than 15 business days have passed since we approved your refund and you haven't received it, please contact us at support@jayvictoria.com