FAQs

If the order hasn't been shipped, we may be able to change or cancel. Please email us at hello@jayvictoria.com and let us know right away.

All of our products are limited production runs, so when an item sells out we do not restock. Please also keep in mind that our website does not hold items in the cart so if the item sells out it is completely gone.

We always recommend subscribing to email and SMS to be notified about our next product release.

We’re here to help you during our normal business hours, Monday - Friday 9AM-5PM CST. (excluding most major US holidays) If your message is received prior to 5PM on Friday, you should receive a response within 1 business day

Click here to reach out to our JAY VICTORIA support team at hello@jayvictoria.com. Please be sure to include your order number, reason for reaching out and any photos in your email.

The most accurate way to get your preferred fit, is to measure your bust and hips and compare that to our size chart.

Click here to check out our sizing chart for size measurement. If the information you're looking for is not on the sizing chart, click here to reach out to our JAY VICTORIA team email at hello@jayvictoria.com.

Anything that contains cotton can shrink when subjected to heat. We recommend washing our cotton shirts in cold water with like colors and hang dry for minimal shrinkage.

We are very active on Instagram, Facebook, TikTok, and we highly recommend signing up for our newsletter.

We designed our fit from scratch, spent hundreds of hours in development, and pride ourselves in attention to detail. Our primary focus is plus size. We stock from L up to 5XL on all our button downs. We added extra length in the body and sleeves, which is perfect for a comfortable fit.

We accept all major credit cards, PayPal, and Apple Pay.

Any item that you don’t love can be exchanged and/or refunded within 60 days from the date of purchase. It must be in new, unworn, unwashed condition.

Please click here to begin the returns and exchanges process.

It can take up to 7-14 business days for your return package to be received and the exchange or refund processed.

We will send a confirmation email when we process the refund. Refunds can only be credited back to the original form of payment used for an order. Your financial institution may take an estimated 3-5 days to post your refund.

Exchanges are shipped 1-2 business days following processing.

Please utilize our returns portal to set up an exchange for the incorrect item. Once completed you will receive an email with a return label to have the incorrect item returned.

Orders are shipped only on business days: Monday - Friday, excluding most major US holidays.

We aim to prepare all orders within 1-2 business days. Our shipping transit takes 3-7 business days. We currently do not ship internationally. If it's been more than 7 business days and you haven't received a confirmation shipping email or your USPS tracking information hasn’t been updated, we’re happy to help.

Your order number is in the order confirmation email we send you after you complete your purchase. First, try entering "JAY VICTORIA." into the search bar on your email account. If you have trouble finding your order confirmation email in your inbox, we recommend searching your spam or junk folder and entering JAY VICTORIA into the search bar.

We’re here to help you during our normal business hours, Monday-Friday 9AM-5PM CST, excluding most major US holidays. If your message is received prior to 5PM on Friday, you should receive a response within 1 business day.

If the order hasn't been shipped, we may be able to. Please email us at hello@jayvictoria.com and let us know right away.

We currently offer free shipping.

Orders are shipped only on business days: Monday - Friday, excluding US holidays. We aim for 3-7 business days.