FAQs

POPULAR QUESTIONS

If the order hasn't been shipped, we may be able to change or cancel. Please chat with us and let us know right away.

All of our products are limited production runs, so when an item sells out we do not restock. Please also keep in mind that our website does not hold items in the cart so if the item sells out it is completely gone.

We always recommend subscribing to email and SMS to be notified about our next product release.

COMPANY INFO

We’re here to help you during our normal business hours, Monday - Friday 9AM-5PM CST. (excluding most major US holidays) If your message is received prior to 5PM on Friday, you should receive a response within 1 business day

Click here to reach out to our JAY VICTORIA support team or chat with us. Please be sure to include your order number, reason for reaching out and any photos in your email.

PRODUCT INFO

Our long sleeve and short sleeve button downs are sized exactly the same. If you prefer a bagger fit in the button down, we suggest sticking with your normal size. If you prefer a slimmer fit, we suggest going a size down from what you would normally wear. They run on the larger side.

Click here to check out our sizing chart for size measurement. If the information you're looking for is not on the sizing chart, click here to reach out to our JAY VICTORIA team or chat with us.

Anything that contains cotton can shrink when subjected to heat. We recommend washing our cotton shirts in cold water with like colors and hang dry for minimal shrinkage.

We are very active on Instagram, Facebook, TikTok, and we highly recommend signing up for our newsletter.

We design our fit from scratch, spent hundreds of hours in development, and pride ourselves in attention to detail. Our primary focus is plus size. We stock from L up to 5XL on all our button downs. We add extra length in the body and sleeves, standard, which is perfect for a comfortable fit.

PAYMENTS

We accept all major credit cards, Shop Pay, PayPal, and Apple Pay.

ORDERS

Any item that you don’t love can be exchanged and/or refunded within 60 days from the date of purchase. It must be in new, unworn, unwashed condition with original tags attached.

Please click here to begin the returns and exchanges process.

It can take up to 7-14 business days for your return package to be received and the exchange or refund processed.

We will send a confirmation email when we process the refund. Refunds can only be credited back to the original form of payment used for an order. Your financial institution may take an estimated 3-5 days to post your refund.

Exchanges are shipped 1-2 business days following processing.

Please utilize our returns portal to set up an exchange for the incorrect item. Once completed you will receive an email with a return label to have the incorrect item returned, once it is marked as in-transit our system will automatically send out the item you selected.

Orders are shipped only on business days: Monday - Friday, excluding most major US holidays.

We aim to prepare all orders within 1-2 business days. Our shipping transit takes 3-7 business days for domestic orders and 7-21 days for international orders. If it's been more than 7 business days and you haven't received a confirmation shipping email or your USPS tracking information hasn’t been updated, we’re happy to help.

Click here to reach out to our JAY VICTORIA support team or chat with us.

Your order number is in the order confirmation email we send you after you complete your purchase. First, try entering "JAY VICTORIA." into the search bar on your email account. If you have trouble finding your order confirmation email in your inbox, we recommend searching your spam or junk folder and entering JAY VICTORIA into the search bar.

You can also access your previous order by signing into your account on our website. Feel free to chat with us or click here to reach out to our JAY VICTORIA support team.

We’re here to help you during our normal business hours, Monday-Friday 9AM-5PM CST, excluding most major US holidays. If your message is received prior to 5PM on Friday, you should receive a response within 1 business day.

Chat with us or click here to reach out to our JAY VICTORIA support team. If possible, please include a photo and your order number for quicker service.

If the order hasn't been shipped, we may be able to. Please chat with us and let us know right away.

SHIPPING & DELIVERY

Shipping price will depend on your order total and shipping zip/postal code. Enter your shipping address into the form at checkout and the cart will update your shipping cost.

We do ship internationally to select countries worldwide. Shipping costs and your countries import taxes and or duties are at your expense. Please enter your country and postal code at checkout for an accurate shipping cost. **We do offer free shipping on all USA orders that has a retail price of $150+ (before taxes and shipping is applied).**

Orders are shipped only on business days: Monday - Friday, excluding US holidays. We aim for 3-7 business days.

Click here to reach out to our JAY VICTORIA support team or chat with us.